3.0 out of 5
I ordered some stickers through Aura Print and have received nothing but problems with one set of them. They were very pixelated when printed, and whilst I understand this can be down to artwork, I can't believe as a printing company they don't do any form of quality check and were happy to send the stickers out in the state they were received in.
To get this situation resolved I contacted their customer service department and spoke to Dave Bowling, who was one of the most unprofessional people I have ever dealt with. I had to chase up every email I had sent just to get a response. I was told I would get a call back and never did.
Now six weeks since I placed my order and I still haven't received a satisfactory order, despite providing artwork which has been confirmed to be fine.
Unprofessional, rude and could not care less about the service they provide.
Since leaving this review I was contacted by the MD Liam. Liam couldn't have been any more of the opposite of the service I had previously received.
Liam offered a resolution to the above issue and couldn't have been more understanding or helpful. I would certainly consider using Aura Print again in the future from the way this has been dealt with since this review.